Internet → Qualitynet Bad Customer Service 02
February 15th, 2012 by 0x00FE
In a followup post to my problem in which I wrote a post about. I will briefly summarize the situation.
On Thursday the 25th of January 2012 I called Qualitynet because I felt that my connection was being slow.
Qualitynet then sent me a technician the 1st week. Then I was visited by Qualitynet employee in the 2nd week. He told me to send him a trace route report of all the Speedtest.net servers I ran the speed test through.
I was told by another Qualitynet employee that he personally don not acknowledge Speedtest.net results!
They changed some of the settings, some sites became faster while others didn’t. Youtube became faster for a while but it’s slow again.
Downloading from:
Gave 20 to 40 kb/s download speed.
They CANNOT be all slow!
Today is the 15th of February 2012 almost 3 weeks since I 1st reported the problem to Qualitynet. I called them again today after another random disconnect which I’ve been getting recently and they told me they will send me another technician!
In terms of customer support service, I do not know what do they call this. I’m very unpleased with my customer support experience I’m getting.
Tags: customer support, ISP, Kuwait, Qualitynet